If you cancelled an order on which you applied a coin discount, email [email protected] with the following information. We will process your request and put your coins back in your wallet within 7-10 business days.
If you earned coins from a purchase, then returned or cancelled that order, the coins earned from your purchase will be removed from your wallet within 24-48 hours of the cancellation or return being processed by the brand.
Unfortunately, we do not refund TYB coins for returned products, similar to how other coupon codes work. Once the coins are redeemed for a purchase, they cannot be returned or refunded.