About TYB
TYB (“Try Your Best”) is building a community rewards platform for top brands to directly engage and reward their communities for taking valuable actions. We have a unique B2B / B2C product and growing numbers of paying customers and engaged users. We are backed by top investors and have a fully distributed team with experience launching, building, and scaling the world’s most iconic startups.
About you…
- You live in - or are willing to relocate - to the San Francisco Bay Area; this is a hybrid role working from the San Francisco office three days per week
- You are a leader; intrinsically motivated with the right balance of hard work and play
- You have at least five years’ experience in a client-facing or service role, helping customers solve complex problems, e.g. management consulting
- You’re a builder with at least five years’ experience building early-stage companies
- You are left-brained / right-brained, with an understanding of how to analyze data to drive insights while empathizing with the humans who need to use those insights to grow their businesses
- You have spent time around or in consumer brands, and have an understanding of their key growth metrics and levers, including LTV, CAC, retention, and performance marketing
- You’re compassionate, with the curiosity to understand our ICP’s problems, and if and how our platform can solve them
- You’re motivated by ambiguity and thrive in environments that require you to build new skill sets to solve problems
- You care about community and believe in the power of community-integrated-commerce
About the role…
- You will be a key part of our cross-functional leadership team, working closely with our CEO, COO, Head of Product / Product Design, and Head of Engineering refining product-market fit
- You will vigorously test and learn to inform the TYB value equation across what we’re building, selling, and delivering
- You will originate insight and make systematically visible data for brands to drive growth campaigns
- You will have quarterly metrics and goals rooted in upselling and retention
- You will be at the center of TYB account management, including both execution and optimization of processes
- You will balance technical onboarding with creative community engagement for optimal customer success
- You will manage and scale a team of account managers, community managers, and customer support professionals