About TYB

TYB (“Try Your Best”) is building a community rewards platform for top brands to directly engage and reward their communities for taking valuable actions. We have a unique B2B / B2C product and growing numbers of paying customers and engaged users. We are backed by top investors and have a fully distributed team with experience launching, building, and scaling the world’s most iconic startups.

About you…

• You live in - or are willing to relocate - to the San Francisco Bay Area; this is a hybrid role working from the San Francisco office three days per week.
• You are left-brained / right-brained, with an understanding of how community strategy ties to key marketing metrics.
• You have 3-5 years of experience in a community-centric role, either managing a brand community or advising others.
• You have 2-3 years of experience in a client-facing role, and are comfortable helping clients solve complex problems.
• You have spent time around or in consumer brands, and have an understanding of their key growth metrics and levers, including LTV, CAC, retention, and performance marketing.
• You understand community intrinsically, including the drivers of engagement, retention, and loyalty, and can translate these into easy-to-execute strategies.
• You're a strong communicator who can manage complex client requests with ease.
• You're organized and detail-oriented, with the ability to oversee projects and processes from start to finish.
• You're a solutions-oriented self-starter, able to troubleshoot issues independently while simultaneously looking for ways to improve the customer experience and our internal processes at tyb.
• You're excited about working with cutting-edge technology as we build the future of brand-fan engagement.

About the role…

You'll play a pivotal role in supporting our customers in building thriving communities on TYB. You’ll:

• Be an early member of our customer success team, playing an active role in identifying and creating ways to refine our CS processes and community best practices.
• Partner with our premium and pro customers to help them get the most out of tyb, including providing onboarding support and ongoing community strategy.
• Surface customer needs and be the voice of the customer, working cross-functionally with sales and product as we build toward product-market fit.