About TYB
TYB (“Try Your Best”) is building a community rewards platform for top brands to directly engage and
reward their communities for taking valuable actions. We have a unique B2B / B2C product and growing numbers of paying customers and engaged users. We are backed by top investors and have a fully distributed team with experience launching, building, and scaling the world’s most iconic startups.
About you…
- You thrive in a fast-paced, startup environment and are passionate about community building.
- You have 2-3 years of experience in a project management or account management role and are comfortable interacting with clients. Agency or management consulting experience a plus!
- You have spent time around or in consumer brands, and have an understanding of their key growth metrics and levers, including LTV, CAC, retention, and performance marketing.
- You're a strong communicator who can manage complex client requests with ease.
- You're organized and detail-oriented, with the ability to oversee projects and processes from start to finish.
- You're a solutions-oriented self-starter, able to troubleshoot issues independently while simultaneously looking for ways to improve the customer experience and our internal processes at tyb.
- You're excited about working with cutting-edge technology as we build the future of brand-fan engagement.
About the role…
You'll play a pivotal role in supporting our customers in building thriving communities on TYB.
You’ll:
- Be an early member of our customer success team, playing an active role in identifying and creating ways to refine our CS process.
- Manage the onboarding process for new customers, ensuring a smooth transition and setup.
- Assist with ongoing technical support, including helping customers access the tool and new features, managing integrations with e.g., Shopify, and troubleshooting bugs or other issues.
- Communicate product updates, new features, and evolving best practices to ensure customers are getting the most out of the product.
- Surface customer needs and be the voice of the customer, working cross-functionally with sales and product as we build toward product-market fit.
- Interpret data for clients and advise them on ways to use tyb to meet their goals.